Help · Delete your data
Delete your data
Updated 2 November 2026
Right away
Delete it yourself in My account
Or ask us
Email or ask at the shop, done within 7 days
Details removed
Name, mobile, email and sign-in links
Orders kept
Sales records stay, without your account
Delete it yourself
This is the fastest way, and it works the same whether you signed in with email, Google or Facebook.
- Sign in and open My account.
- Choose Delete account and confirm.
It happens right away and you are signed out.
Ask us to do it
Email support@xianelleparfums.com from the address on your account, or ask us at the shop, Purok Talos Patang, Talospatang, Malasiqui, Pangasinan 2421, Philippines. Tell us the email you signed in with. We delete the account within 7 days and reply when it is done.
What we remove
- Your name, mobile number and email on the account
- Your sign-in links to Google or Facebook
- Your saved code and all sessions on your devices
What we keep
Orders you already placed stay in our sales records, because the law requires us to keep them. They no longer point to your account. They keep the delivery details, items and payments of that order, and nothing else.
If you are on our mailing list, unsubscribe with the link in any of our emails, or ask us and we remove your email from it as well.
Your rights
Under the Data Privacy Act of 2012 you can also ask to see or correct what we hold about you. Read our privacy policy or write to support@xianelleparfums.com.