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Xianelle Parfums

Help · Terms of sale

Terms of sale

The rules for buying from Xianelle Parfums, in plain words. For how your order reaches you, see shipping and returns.

Updated 28 October 2026

Delivery included

Prices in pesos, free delivery nationwide

50% to pre-order

The rest when your bottle arrives

About 2 weeks

For a pre-order to reach our shop

GCash, MariBank or BPI

Send the payment, then add your receipt

Prices and payment

Prices are in Philippine pesos and include delivery anywhere in the Philippines. There is nothing extra to pay at checkout or at your door.

You can pay by GCash, MariBank or BPI. Sale prices hold until the end date shown on the product. One discount code can be used per order.

On-hand orders

On-hand bottles are paid in full when you order. We reserve the bottle for you once we confirm your payment, then ship it free or keep it for pickup.

Pre-orders

Pre-order bottles are not in our shop yet. You pay 50% today and the rest when your bottle arrives, before we ship it. Bottles usually arrive in about 2 weeks.

If we can't get your bottle, we tell you right away and refund everything you paid.

Cancelling an order

  • Orders you have not paid for yet, and cash on delivery orders we have not shipped, can be cancelled by you at once in My account.
  • Once you have paid or sent your screenshot, and until we ship, you can ask us to cancel. Our staff approve it and reply within 2 working days, then refund what you paid.
  • Pre-orders can be cancelled for a full refund until we order the bottle for you. After that, the downpayment can't be refunded.
  • Shipped orders can't be cancelled. You can ask for a return within 7 days of delivery. Sealed, unused bottles can be returned for a change of mind at your cost. Opened or sprayed bottles can't. Wrong, damaged or fake items are always refunded or replaced. Refunds arrive 3 to 7 working days after we approve. See returns and refunds.

Authenticity

Every fragrance we sell is authentic. You are welcome to come to our shop in Malasiqui and smell any scent before you buy.

Wholesale

From 6 pieces you pay the wholesale price, and from 120 pieces your order can come in your own box. See wholesale details.