Shipping and returns

We ship nationwide with J&T Express, door to door. Delivery is free, and so is pickup at our shop.

On-hand bottles ship once we confirm your payment. We email you the tracking number and a photo of the waybill, and your order page shows them too.

Choose pickup at checkout and collect your order at Purok Talos Patang, Talospatang, Malasiqui, Pangasinan 2421, Philippines. We are open daily, 8:00 AM to 6:00 PM. Bring your order number.

Pre-ordered bottles arrive at our shop in about 2 weeks. We message you when yours is in, you pay the balance, and we ship it the same way, free. See how paying works for the full breakdown.

• Not paid yet, or cash on delivery and not shipped: cancel it yourself in My account. It is cancelled right away.
• Paid, or you already sent your screenshot, and not shipped: send a cancel request from My account. Our staff check it and reply within 2 working days. If we approve, the order is cancelled and we refund what you paid.
• Shipped: the order can't be cancelled any more. When it arrives, you can still ask for a return if you are within the window below.

You can ask for a return or refund within 7 days after your order is delivered or picked up. Open My account, tap Return or refund on the order, pick a reason, add photos and tell us where to send your refund. We reply within 2 working days and email you.

We never approve automatically. Our staff check each request by hand, and may ask you for more photos before they decide.

If a bottle is wrong, broken, leaking, missing, does not spray or does not look authentic, we always refund you or replace it. Add 1 to 5 photos of the bottle and the parcel with your request.

For damaged or missing items, we also ask for a short unboxing video link. Film it as you open the parcel, from the sealed package until the bottle is out, and paste a Google Drive, YouTube or Facebook link. It helps us decide faster, and you can still send your request without it.

For hygiene, a perfume that is opened, sprayed or has a broken seal can't be returned for a change of mind.

If your bottle is sealed and unused, you can still return it within 7 days of delivery because you changed your mind. You pay the courier to send it back, and we refund the perfume once we receive it. Not sure about a scent? Come to the shop and try it first.

We refund to the GCash number or bank account you give in your request, 3 to 7 working days after we approve it. Check the account name and number twice. We email you when the refund is sent.

We refund return shipping only when the mistake was ours. If a bottle needs to be sent back to us, we tell you how in the approval email.

This page is our cancel, return and refund policy under the Internet Transactions Act (RA 11967). It does not take away your rights under the Consumer Act (RA 7394), including for defective or wrong goods.