Privacy policy

When you order, we ask for:

• Your name, mobile number and email
• Your Messenger or Instagram name, if you give it
• Your delivery address, unless you pick up at our shop
• Your account details, if you sign in (see Shopper accounts below)
• The screenshot and reference number of your GCash or bank payment

If you sign up for our emails, we keep your email address.

You sign in to check out. You can use your email (we send a 6-digit code), Google or Facebook. When you sign in we keep:

• Your email, and your name and mobile number once you add them
• From Google or Facebook, only your name and email. We never see your password and never post for you
• A sign-in cookie on your device, so you stay signed in for up to 30 days
• A scrambled version of your network address, to stop fake and repeated orders

We use these to attach your orders and codes to you, to fill in your details at checkout, and to keep the shop free of spam and fake orders. We do not use them for advertising.

You can edit your name and mobile in My account and delete the account there too. Here is what we remove and what we keep.

• To confirm your payment and prepare your order
• To book your delivery and send you the tracking number
• To email you about your order: payment received, balance due, ready for pickup or shipped
• To keep your orders and codes in your account
• To send you news and sales, only if you signed up for them

Only the people who help us get your order to you: our courier (J&T Express), the system we use to manage orders, and our email and payment providers. Each gets only what it needs.

We never sell your details or give them to anyone for advertising.

Your bag and discount code are saved in your browser so they are still there when you come back. We don't use advertising trackers.

We keep order records for as long as the law requires us to keep sales records. Your account stays until you delete it, and then your name, mobile and email are removed. Your email stays on our mailing list until you unsubscribe, using the link in any of our emails.

Under the Data Privacy Act of 2012, you can ask to see the details we keep about you, correct them, or have them deleted when we no longer need them for your order or the law. To delete your account, see how to delete your data. Email support@xianelleparfums.com or ask us at the shop, Purok Talos Patang, Talospatang, Malasiqui, Pangasinan 2421, Philippines. You can also read our terms of sale.